There are many misperceptions around Service Level Agreements (SLA). When do you need one? Applicability or practicality Impact on effect or outcome Avoidance of problems or downtime Time to resolution when an issue does occur Two major types of SLAs ...
We have all been there. A service (like internet, phone, and software as a service subscriptions like QuickBooks online) is disrupted or just stops – seemingly out of the blue. You pick up the phone and call the vendor to ...
How many times has a vendor or client contacted you, asked why you haven’t responded to the ...
No one would dispute that Network Operation Centers (NOCs) and Security Operation Centers (SOCs) are the critical IT nerve centers of public and private enterprises throughout the world. Nor would anyone challenge the fact that historically, NOCs and SOCs functioned ...
Often when a new security vulnerability is identified, the news hits fast and the questions begin. Systems Administrators/internal IT ask questions like: how did it happen, what should I do to minimize the impact, and when will the vendor release ...
August 6th, 2022
