Change in the business world is difficult. Change in the technologies utilized to operate businesses is overwhelming. It is not only the rate of change that is staggering. It is the massive quantities of new technologies that pose the biggest ...
Cloud computing services have become a vital tool for most businesses. It's a trend that certainly has accelerated with the Pandemic as public cloud-based services such as Zoom, Microsoft 365 and Google Workspace became the collaboration and productivity tools of choice for ...
I recently ran into a situation where a client’s internal IT staff was utilizing TeamViewer (TV) Business licensing versus Corporate licensing. I spent some time explaining the very key differences between the two options, but had I not had that ...
There are many misperceptions around Service Level Agreements (SLA). When do you need one? Applicability or practicality Impact on effect or outcome Avoidance of problems or downtime Time to resolution when an issue does occur Two major types of SLAs ...
We have all been there. A service (like internet, phone, and software as a service subscriptions like QuickBooks online) is disrupted or just stops – seemingly out of the blue. You pick up the phone and call the vendor to ...
How many times has a vendor or client contacted you, asked why you haven’t responded to the ...
No one would dispute that Network Operation Centers (NOCs) and Security Operation Centers (SOCs) are the critical IT nerve centers of public and private enterprises throughout the world. Nor would anyone challenge the fact that historically, NOCs and SOCs functioned ...
Often when a new security vulnerability is identified, the news hits fast and the questions begin. Systems Administrators/internal IT ask questions like: how did it happen, what should I do to minimize the impact, and when will the vendor release ...
November 26th, 2022
November 25th, 2022