In the world of Managed Service Providers (MSPs), distinguishing between good and bad business is crucial for long-term success. Felicia King of QPC Security and Mat Kordell of CyberStreams share invaluable insights in an interview with Commercial Integrator on how to identify and manage problematic clients. They emphasize the importance of recognizing clients who drain resources and energy, while also highlighting the traits of ideal clients who foster profitable and positive business relationships. By focusing on these strategies, MSPs can ensure they are building a sustainable and thriving business.